Automation
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Automation & AI
AI agent for customer service, on every channel
An assistant trained on your own documents that answers on your website, by email and on Instagram, finds an order, opens a ticket and knows when a person needs to take over.
Sound familiar?
- Your support team spends its days on questions whose answers are already in your documents.
- Requests arrive by email, through the website and on Instagram, and some go unanswered.
- Your old button-based chatbot frustrates customers because it doesn't understand freely worded questions.
What I deliver
Knowledge base
Your FAQs, terms, product sheets and procedures turned into a reliable source for the agent.
Multichannel agent
The same assistant in the website chat bubble, the email inbox and Instagram messages.
Connected actions
Order tracking, appointment booking or ticket creation using your existing tools.
Dashboard
Most frequent questions, resolution rate and conversations handed to the team.
How we work
- 01
Collection
Gathering documents and analysing the requests received in recent months.
- 02
Configuration
Tone of voice, limits not to cross and rules for handing over to a human.
- 03
Testing
Real questions asked to the agent and correction of imprecise answers.
- 04
Continuous improvement
Regular review of conversations and enrichment of the knowledge base.
A first line of support that's always available
The agent answers everyday questions instantly, day and night. Your team focuses on requests that need thought, negotiation or empathy.
Quality before quantity
A poorly configured agent can hurt your image. That's why every answer is based on your documents, the tone is defined with you and sensitive cases are always passed on to a person.
For a dedicated WhatsApp channel, see the AI WhatsApp chatbot. To add AI to your own website or app, see ChatGPT website integration.
Frequently asked questions
Can the agent make up answers?
It's configured to answer only from your information and to recognise when it doesn't know. In that case, it offers to pass the request on to your team.
How is it different from a classic chatbot?
A classic chatbot follows button menus. An AI agent understands a freely worded question, looks for the information in your documents and can trigger actions in your tools.
What if my information changes?
Just update the relevant document: the agent relies on it as soon as it's updated, with no reprogramming.
Further reading
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