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Automation & AI
WhatsApp chatbot powered by artificial intelligence
In Morocco, your customers message you on WhatsApp first. A chatbot connected to the official API answers at any hour, in French, Arabic or Darija, takes orders and hands over to a human when needed.
Sound familiar?
- Dozens of messages arrive every day with the same questions about prices, opening hours or delivery.
- Prospects who write in the evening or at the weekend wait until the next day and order elsewhere.
- Several people reply from the same phone and nobody knows who answered whom.
What I deliver
WhatsApp Business API
Setting up your number on Meta's official API, business verification and message templates.
Smart replies
An assistant that understands freely worded questions and answers from your information.
Orders and appointments
Taking orders, booking slots or requesting quotes right inside the conversation.
Handover to a human
Passing the conversation to your team, with its history, as soon as a request falls outside the scope.
How we work
- 01
Frequent questions
Analysing your recent conversations to list what your customers really ask.
- 02
Knowledge base
Writing the reference answers, prices and rules to follow.
- 03
Configuration
Connecting to the WhatsApp API, your catalogue, your calendar or your CRM.
- 04
Gradual launch
Going live on part of the conversations, reviewing and improving continuously.
WhatsApp, the number one sales channel in Morocco
Many customers prefer messaging on WhatsApp to filling in a form or calling. Replying quickly on this channel is often the difference between a closed sale and a lost prospect.
Automation without losing the human touch
The chatbot handles everyday questions and prepares the ground for more delicate requests. Your team steps in at the right moment, with all the context, instead of repeating the same answers all day long.
To answer on your website, by email and on Instagram too, see the AI customer service agent. To send prospects to your CRM automatically, see prospecting automation.
Frequently asked questions
Can I keep my current WhatsApp number?
It's possible, but a number moved to the WhatsApp Business API can no longer be used in the regular WhatsApp app. We choose the best option together before migrating.
Can the chatbot send messages on its own?
It can reply freely within 24 hours of the customer's last message. After that, WhatsApp requires approved message templates, for example for an appointment reminder.
Does the chatbot understand Darija?
Recent AI models understand Darija written in Arabic script as well as in Latin letters. The replies are tested on real messages from your customers before going live.
Further reading
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Let's talk about your project
Tell me what you need in a few lines: you'll get a reply within 24 hours and a free quote.